Due to the personalised nature of our products, we do not offer refunds or exchanges for custom orders unless:

• The item was damaged during delivery
• The wrong item was delivered
• The personalisation was incorrectly printed (if our fault)

What to Do:

Please notify us within 48 hours of receiving your order by emailing info@prosperityprintingshop.co.za with:

• A clear photo of the issue
• Your invoice number
• A short description of the problem

If approved, we will offer:

• A replacement
• Or a store credit (in some cases)

Returns or refunds will not be processed for incorrect spelling or design uploaded by the client.